Tuesday, 20 August 2013

I hate you, O2, and I hope you know that


My internet service provider has started doing a new thing to annoy me and protect my identity. You see, I have 02 pay-as-you-go internet which on the one level is conveniently contract-free and gives me double data every third time I top-up. On the other hand, over the last year they have been doing their level best to stop me from topping up.

The debit card password I could understand and appreciate, simple enough back-up in case someone is using a stolen card to pay, but their newest idea is just awful.

Okay, so I put in my name, my card number, card type and security number. So far, so standard. Then the new thing comes in: I have to provide my card billing address. At this point I do not simply write my billing address in a convenient field provided, oh no, that's too simple. Instead, I have to write in my house number and post code and then click a button marked “Find Address” and then it gives me a list of all the flats in my building.

Where the fun comes in is that my particular flat number is not one of the seven addresses displayed on the first page but is several pages along. I click to the right page and most times find my address and I can go happily on my way to provide my card password.

Today, however, was one of those other days where, after the first page, the programming completely karks it and throws out addresses in Aberdeenshire, Hay-on-Wye, Glasgow and, most hilariously, a Tattoo Shop in Northampton.

Still, it gives me something to post about on an inspiration-free Tuesday. I suppose.

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